Frequently Asked QuestionsI submitted my ticket request, what happens now?
|I submitted my ticket request, what happens now?
I received an automatic ticket request confirmation via email; does that mean I purchased the tickets?
A Ticket Request does not become a confirmed purchase order until the request reaches our attention during regular business hours. If we encounter any concerns during the ticket request process we will contact you by phone. Once the request has been processed, you will receive a confirmation email that includes a copy of the invoice. Your invoice has a FedEx tracking number in the lower left corner.
What happens when the tickets I want are not available?
If this becomes the case, we generally offer tickets in a similar location and adjust the price appropriately but we will contact you immediately. At this point, the customer has the option to refuse purchase but once the revised order has been accepted, the regular cancellation policy applies.
Our policy states: ‘If the date of the event is within 3 days of a weekend and you have not chosen a proper shipment option then the order will automatically be upgraded to the appropriate shipping cost required to expedite shipping in a practical manner at your cost.’
Can I cancel my order?
Our policy states: All sales are final. We are not responsible for lost or stolen tickets, change of venue, date, time, or rainout. No customer initiated refunds, cancellations, or exchanges allowed with the exception of a canceled event. The order can only be cancelled when our representatives fail to find the seats requested by our customer.