Frequently Asked Questions

Can I order over the phone?

We welcome phone orders! Our sales staff does not work on commission therefore we do everything in our power to find the best ticket price available to fill your specific requests. For faster service, please order online through our guaranteed safe and secure server.
Is it safe to leave my credit card information with Onlineseats.com? 
Onlineseats.com collects personal information for the sole purpose of processing orders and contacting customers in order to complete a transaction. At no time will Onlineseats.com sell or share information from our customer database. We use a 128 bit encryption for protection of your personal information.
Is it safe to leave my email address with Onlineseats.com?

Onlineseats.com does not sell or give email addresses to any corporation, or person. It is for internal use only and for processing orders.

Online Order

Can I buy a single or odd numbered amount of tickets?

Odd ticket amounts or single tickets are common with general admission tickets. Please understand that requesting an odd amount or single ticket may make processing more difficult and there is a chance we will not be able to fill your order. If this is the case, we will contact you by phone as soon as possible. If you have any questions regarding odd numbered/single tickets then please call our office to speak with a representative, 1-800-288-7710.

There are notes next to the listed tickets, what do the notes mean?

The following abbreviations are commonly placed alongside seat locations. If there is an abbreviation in question, other than the ones listed, please call our office and we will have a member of our staff assist you.

GA, Gen Ad - General Admission
In Hand - Tickets are physically in office and ready to ship.
LV, Lim View - Limited View
OBS, OB, Obst - Obstructed View
PV - Partial View
Piggyback, Piggy - Seats are located one in front of the other, rather than side-to-side.
SRO - Standing Room Only
Tickets by Email - Electronic paper ticket
WC - Wheelchair accessible seats.
Will Call - Tickets will be left at designated pickup point.
Alcohol Free - No alcohol served in the section
Ticketfast- new ticket style: standard letter sized sheet of paper with barcode
No split- We cannot split a set of tickets, for example, if there are 2 tickets available for a particular event, we cannot sell just 1.

What forms of payment are accepted? 
We accept MasterCard, Visa, Discover and American Express through our website and over the phone. 
If time permits, payment by check is an option for returning customers, corporate accounts and in other select rare cases. Contact our sales department for inquiries, 1-800-288-7710.
We accept cash payments, but they must be made in person. Please do not mail cash.
When will my credit card be charged?

Your credit card will not be charged when the ticket request is submitted. The credit card is charged when we process the order, usually within 24 hours from the time the ticket request was submitted. However if your order was made on a weekend or for example on a Friday night, then your order might not be processed until Monday due to overwhelming number of orders typically received over any given weekend.

Can I have the order shipped to my P.O. Box? 
Generally no, for security purposes we require a physical shipping address because we require a signature with the delivery of our tickets. This is possible only if the post office box has a regular address and is staffed by representatives for Federal Express to leave the envelope under the condition that it is signed for when picked –up. In any case where your billing address does not match your shipping address, including post office box situations, we will ask you to complete a fax authorization form and in this case we will contact you by phone.
How are my tickets shipped?

All our tickets are shipped with Federal Express. To track a package, obtain the tracking number by referring to the lower left corner of the invoice then contact FedEx by logging onto their website at FedEx.com or call 1-800-GOFEDEX (1-800-463-3339)
* Ticket shipments cannot be re-routed to an address different from the original address on the order.
Click here to track your FedEx envelope!

Our policy states: Onlineseats.com is not responsible for deliveries that take longer than the estimated times.

Is there a will call option?

In some instances, tickets can be sent to will call if the tickets are unable to be shipped in time for the event. Tickets will either be sent to the will call box at the venue or to a nearby location. Please leave an accessible phone number so a representative can contact you immediately with specific will call instructions. The customer whose name is on the order needs to show a photo I.D. when picking up tickets.

What are the different shipping costs and options?

All tickets are shipped via Federal Express on the basis of their proven reliability, security and speed. All shipment options are proven to be delivered from the date of shipment- not from the date of the ticket request.

FedEx 2Day Service - $12
FedEx Standard Overnight - $15
FedEx Priority Overnight - $20
FedEx Priority Overnight SATURDAY DELIVERY - $25
FedEx International - $40 (in most cases; please contact us to verify exact cost)

Our policy states: Onlineseats.com is not responsible for deliveries that take longer than the estimated times.

Click here to track your FedEx envelope! - If you do not know your tracking number then please contact our staff at 1-800-288-7710.
* Ticket shipments cannot be re-routed to an address different from the original address on the order.