Frequently Asked Questions

Industry Questions

How do brokers get their tickets?

Ticket brokers rely on the following people for tickets: the general public, radio stations, musicians, coaches, players, corporations, other brokers and the box office. Ticket brokers do not pay face value for their tickets therefore tickets are sold at more than face value.

Can I trust a ticket broker?

We are 100% reliable! We have created a company where our customers feel comfortable while purchasing tickets. Organizations such as The Better Business Bureau and the Chamber of Commerce are intolerant of poor business practice and we work alongside both companies and boast a remarkable relationship reflecting our reputation.

Do you have deals for large groups?

If you are searching for a large quantity of tickets please call our office to assure we meet all of your needs at 1-800-318-2220.

What happens if I receive incorrect tickets?

Please check your tickets immediately to verify the correct event, date and seat location. Keep in mind that we may have replaced the requested tickets for equivalent or better tickets for the same price. Also that specific event may have been postponed or rescheduled, if this is the case, the original tickets are generally honored for the new date/time of the event. If you are certain we sent the incorrect tickets then please call our office immediately and one of our staff members will give you further instructions at 1-800-318-2220.

Can my tickets be emailed or faxed to me?

There are some cases in which the event tickets can be emailed or faxed however this must be established during the beginning stages of the ordering process. If we have the capability of faxing or emailing tickets, it will be noted.

What if the event is rescheduled?

If the event is rescheduled or postponed, there are no refunds, exchanges or cancellations. In this case, the original tickets are generally honored for the new date/time of event. Please contact the event venue or performers official website for specific instructions. Onlineseats.com will assist you with any questions regarding this situation.

Our policy states: “All listed dates and times are subject to change and should be verified by the customer prior to the event.”

What if the event is cancelled?

Our customers will receive a refund minus all shipping and handling fees. Please contact an Onlineseats.com representative for specific instructions on returning cancelled event tickets.

Can we set-up a corporate account?

To set-up a corporate account please call our office at 1-800-318-2220 and ask for our Corporate Event Specialist.

If there are any other inquires, please email us at info@onlineseats.com or call us toll-free at 1-800-318-2220

*Please click here to review our policy in its entirety.

Onlineseats.com is an independently owned ticket agency. Our staff has a total of over 33 years of experience in the event ticketing industry. We are licensed in the state of Illinois. We specialize in selling premium seats and tickets for sold out events. Tickets are sold at a cost of more than face value. In addition to all major concert events, we have an inventory of MLB Baseball tickets, NFL Football tickets, NHL Hockey tickets, NBA Basketball tickets, all NCAA events, PGA Golf, NASCAR tickets, major Tennis events, major Boxing event tickets and theater tickets including but not limited to Las Vegas shows and Broadway shows. We are not affiliated with any box office, venue, sponsor, team, performer, Ticketmaster.com, Tickets.com, or other organization. Any trademarked terms or pictures that appear on this page are used for descriptive purposes only.

We sincerely hope you enjoy your experience with Onlineseats.com, the event specialists of the Midwest and beyond.

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